Frequently Asked Questions
Everything you need to know about protecting what matters most.
How do you deliver such heavy safes to residential addresses?
We offer professional 'White Glove' delivery and installation. Our specialized team uses equipment designed to move heavy safes safely into your home, including upstairs or into basements, ensuring your flooring and walls remain undamaged.
What is covered under the Liberty Lifetime Warranty?
Our industry-leading warranty covers your safe against attempted break-ins, fire damage, and manufacturing defects for life. If your safe is damaged in a fire or burglary, we will repair or replace it free of charge, including shipping and installation.
Are your safes fire-rated by independent laboratories?
Yes, all Liberty Safes undergo rigorous fire testing. Our safes are certified to withstand specific temperature thresholds for durations ranging from 30 to 150 minutes, depending on the model and insulation thickness.
Can I customize the interior shelving of my safe?
Absolutely. Most models feature our 4-in-1 Flex™ Interior system, allowing you to adjust shelving and racks to accommodate long guns, handguns, documents, and jewelry as your collection grows.
What should I do if I forget my combination or the electronic lock fails?
Do not attempt to force the safe open. You can contact our customer support team with your serial number and proof of ownership to receive a combination recovery or to schedule a certified locksmith service.
Do you offer financing options for larger safe purchases?
Yes, we partner with specialized lenders to provide flexible monthly payment plans. You can apply for financing directly at checkout to secure your home without a large upfront investment.